Terms & Conditions


Welcome to Pinoy Express Hub FZE LLC. By accessing our website or placing an order with us, you agree to the following Terms and Conditions. Please read them carefully before using our online store.

1. Store Information

Pinoy Express Hub FZE LLC is an online retailer offering consumer products, electronics, gadgets, home essentials, beauty products, lifestyle items, and related goods across the United Arab Emirates.

Email: info@pinocart.com
Phone: 050 907 7462
Address: BC-891923, 26th Floor, Amber Gem Tower, Ajman, UAE

2. Use of Our Website

By using this website, you confirm that you are at least the age of majority in your country or region or are using the website under the supervision of a parent or legal guardian.

You agree not to use our website for any unlawful, fraudulent, harmful, or abusive activities. You must not attempt to interfere with, damage, or misuse our website, payment systems, customer accounts, or any related services.

3. Product Information

We strive to ensure that product descriptions, images, prices, specifications, and availability are accurate. However, slight variations may occur due to supplier updates, packaging changes, display settings, or stock availability.

Pinoy Express Hub FZE LLC reserves the right to modify, update, replace, or discontinue products at any time without prior notice.

4. Pricing and Promotions

All prices are displayed in United Arab Emirates Dirhams (AED) unless otherwise stated.

Prices, discounts, promotions, and special offers may change without prior notice.

If a pricing error occurs due to a technical issue, system malfunction, or human error, Pinoy Express Hub FZE LLC reserves the right to cancel or amend the affected order before dispatch.

5. Orders

After placing an order, you may receive an order confirmation by email, SMS, WhatsApp, or other available communication methods.

Receiving an order confirmation does not guarantee acceptance of the order. Orders may be delayed, cancelled, or declined due to:

  • Payment issues

  • Product unavailability

  • Incorrect customer information

  • Delivery restrictions

  • Suspected fraudulent activity

Pinoy Express Hub FZE LLC reserves the right to refuse, cancel, or limit any order when necessary.

6. Payment

Available payment methods will be displayed during checkout.

Depending on availability, payment options may include:

  • Online card payment

  • Cash on Delivery (COD)

  • Tabby

  • Tamara

  • Digital wallet payments

  • Other supported payment methods

Online orders will only be processed after successful payment confirmation.

For Cash on Delivery orders, customers are requested to keep the correct payment amount available upon delivery.

Payment options such as Tabby and Tamara are subject to their respective terms, conditions, eligibility requirements, and approval processes. Pinoy Express Hub FZE LLC does not guarantee approval for any specific payment method.

7. Delivery

We currently deliver throughout the United Arab Emirates (UAE).

Delivery times may vary depending on product availability, delivery location, courier operations, weather conditions, holidays, or order volume.

Customers are responsible for providing accurate delivery information, including:

  • Full name

  • Mobile number

  • Complete delivery address

  • Building or villa number

  • Area

  • Emirate

Pinoy Express Hub FZE LLC is not responsible for delivery delays caused by incorrect information, unavailable recipients, courier delays, weather conditions, government restrictions, or other events beyond our reasonable control.

8. Returns and Refunds

Returns and refunds are handled according to our Return & Refund Policy.

Returned items should generally be unused, in their original packaging, and include all accessories, manuals, and proof of purchase.

Certain products may not be eligible for return due to hygiene, safety, customization, or usage conditions.

9. Order Cancellations

Customers may request order cancellation before the order has been shipped.

Once an order has been dispatched, cancellation may no longer be possible, and the Return & Refund Policy will apply instead.

Pinoy Express Hub FZE LLC reserves the right to cancel orders due to:

  • Out-of-stock products

  • Pricing errors

  • Payment verification issues

  • Delivery restrictions

  • Suspected fraudulent transactions

10. Customer Accounts

If you create an account on our website, you are responsible for maintaining the confidentiality of your login credentials.

You agree to provide accurate, current, and complete account information.

Pinoy Express Hub FZE LLC is not responsible for losses resulting from unauthorized account access caused by customer negligence.

11. Intellectual Property

All website content, including logos, branding, graphics, product images, text, website design, and other materials, are the property of Pinoy Express Hub FZE LLC or its licensors unless otherwise stated.

No content may be copied, reproduced, distributed, modified, or used for commercial purposes without prior written permission.

12. Limitation of Liability

To the maximum extent permitted by applicable law, Pinoy Express Hub FZE LLC shall not be liable for any indirect, incidental, consequential, or special damages arising from the use of our website, products, or services.

Our maximum liability relating to any order shall not exceed the total amount paid for that specific order.

13. Changes to These Terms

We may update these Terms and Conditions from time to time.

Any updates will be published on this page. Continued use of our website after changes are posted constitutes acceptance of the revised Terms and Conditions.

14. Contact Us

If you have any questions regarding these Terms and Conditions, please contact us:

Pinoy Express Hub FZE LLC

Email: info@pinocart.com
Phone: 050 907 7462
Address: BC-891923, 26th Floor, Amber Gem Tower, Ajman, UAE