At Pinoy Express Hub FZE LLC, we want you to have a smooth and confident shopping experience. Please read our Return & Refund Policy carefully before placing an order.

Return Period

We offer a 7-day return request period. This means you have 7 days after receiving your item to request a return.

Return Eligibility

To be eligible for a return, your item must be in the same condition that you received it. The item must be:

• Unused and undamaged

• Returned with all original tags, accessories, manuals, and packaging

• Accompanied by the receipt, order number, or proof of purchase

How to Request a Return

To start a return, please contact us using the details provided at the end of this policy.

If your return request is approved, we will provide instructions on how and where to return the item. Items sent back without prior approval may not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery. If your item is damaged, defective, missing parts, or you receive the wrong product, contact us as soon as possible so we can review the issue and arrange an appropriate solution.

Where possible, customers may be requested to provide photographs or videos showing the condition of the product and packaging to assist with the assessment.

Non-Returnable Items

Certain products cannot be returned due to hygiene, safety, or product condition reasons. These may include:

• Opened personal care or beauty products

• Used items

• Products damaged due to misuse

• Items without original packaging

• Customized or personalized products

• Clearance or sale items

• Gift cards

If you are unsure whether your item qualifies for a return, please contact us before sending it back.

Exchanges

If you wish to exchange an item, please contact us first.

The quickest way to receive a replacement may be to return the original item after approval and place a new order for the desired product.

Exchanges are subject to product availability and approval.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved or rejected.

If approved, your refund will be processed to your original payment method where applicable.

Processing times may vary depending on your bank, card issuer, payment provider, or payment method. Refunds are generally completed within 5 to 10 business days after approval, subject to the processing time of the relevant payment provider.

Cash on Delivery Refunds

For Cash on Delivery (COD) orders, approved refunds will be arranged using an appropriate refund method confirmed by our customer support team.

Customers may be required to provide accurate information necessary to process the refund.

Tabby and Tamara Refunds

For purchases made using Tabby or Tamara, approved refunds will be processed in accordance with the applicable payment provider's procedures.

Depending on the circumstances and the payment provider's policies, a refund may result in an adjustment or cancellation of outstanding installments.

Any payment already made, installment adjustment, or refund timing may depend on Tabby or Tamara and the customer's payment arrangement with the respective provider.

Return Shipping

Return shipping or collection charges may apply unless the return is due to a damaged, defective, incorrect, or missing item caused by Pinoy Express Hub FZE LLC.

Where the customer is responsible for the return, applicable shipping or collection charges may be deducted from the refund or otherwise communicated before the return is processed.

Refund Delays

If an approved refund has been issued but has not yet appeared in your account, please first check with your bank or payment provider, as processing times can vary.

If you still need assistance, please contact our customer support team with your order number and refund details.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

Pinoy Express Hub FZE LLC

Email: info@pinocart.com
Phone: 050 907 7462
Address: BC-891923, 26th Floor, Amber Gem Tower, Ajman, UAE