At Pinoy Express Hub FZE LLC, we aim to deliver your orders safely and as quickly as possible across the UAE. Please read our Shipping Policy before placing your order.

Order Processing Time

All orders are processed after confirmation. Order processing usually takes 1 to 3 business days.

Orders may not be processed or shipped on Sundays, UAE public holidays, or during unexpected operational delays.

Delivery Time

Estimated delivery time is usually 1 to 5 business days, depending on your location, product availability, courier schedule, and order volume.

Some remote areas may require additional delivery time.

Delivery estimates are not guaranteed and may be affected by circumstances beyond our reasonable control.

Shipping Charges

Shipping fees, if applicable, are calculated and displayed at checkout before payment.

Charges may vary depending on the delivery location, order value, product size, weight, or courier requirements.

Free Shipping

From time to time, Pinoy Express Hub FZE LLC may offer free shipping promotions.

Any free shipping offer will be displayed on the website, shopping cart, checkout page, or promotional banners where applicable.

Free shipping promotions may be subject to specific terms, minimum order values, locations, products, or promotional periods.

Order Tracking

Once your order is shipped, tracking details may be shared via SMS, email, WhatsApp, or courier notifications where available.

You can use the tracking information provided to monitor the status of your shipment.

Payment Methods

We may accept multiple payment methods depending on availability at checkout, including:

• Cash on Delivery (COD)

• Online Card Payments (Visa/Mastercard)

• Google Pay

• Apple Pay

• Tabby

• Tamara

• Other supported payment methods

Available payment methods will be displayed during checkout.

Some payment options may not be available for all products, locations, customers, or orders.

Cash on Delivery

Cash on Delivery may be available in selected areas.

Please ensure someone is available at the delivery address to receive and pay for the order.

If the customer is unavailable, refuses delivery, or is unable to complete payment upon delivery, the order may be cancelled, and future Cash on Delivery orders may be restricted.

Incorrect Address or Contact Details

Customers are responsible for providing accurate shipping information, including:

• Full name

• Phone number

• Building or villa number

• Street

• Area

• Emirate

• Complete delivery address

• Any helpful delivery instructions

Pinoy Express Hub FZE LLC is not responsible for failed or delayed deliveries resulting from incorrect address details, incomplete contact information, or customer unavailability.

Additional delivery charges may apply if a shipment needs to be reattempted due to incorrect or incomplete information provided by the customer.

Shipping Delays

Delivery delays may occur due to weather conditions, courier delays, high order volumes, public holidays, road restrictions, payment verification, incorrect delivery information, or other circumstances beyond our control.

We appreciate your patience and understanding in the event of a delivery delay.

Damaged or Lost Shipments

If your order arrives damaged, defective, incomplete, or appears to be lost during transit, please contact us as soon as possible.

For damaged, defective, incomplete, or incorrect items, please notify us within 48 hours of delivery and provide your order details along with clear photos or videos where possible.

We will review the issue and provide an appropriate solution in accordance with our Return & Refund Policy.

International Shipping

Currently, Pinoy Express Hub FZE LLC ships within the United Arab Emirates (UAE) only.

International shipping is not available at this time.

Contact Us

For any shipping-related questions or assistance, please contact us:

Pinoy Express Hub FZE LLC

Email: info@pinocart.com
Phone: 050 907 7462
Address: BC-891923, 26th Floor, Amber Gem Tower, Ajman, UAE